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Don’t take our word for it listen to what our customers have said...............100% enjoyed their stay and would definitely return !!
Feedback is taken directly from our questionaire where guests have the chance to rate our apartment good/average/poor on a number of categories
Last update: 13/11/2011
Correspondance/Communication: 100% Good
“Very good...” x 3
“Excellent...” x 3
“Perfect to understand...”
“Website very accurate....”
“Easy to understand and helpful...”
“Everything covered...”
“Very concise and helpful...”
“Very clear...”
“The list of contents for the apartment was very useful...”
“Very prompt...”
“Very good - directions etc clear. Had a little trouble finding keys - very clever...”
“Very good as always...”
“Very useful, thank you...”
Cleanliness: 100% Good
“Top marks...”
“Brilliant.....”
“Spotless. I would definitely chose to stay there again because its so comfortable...”
“Spotless...”
“Superb. Really clean and as well stocked as any holiday home we’ve stayed in. Equipment, utensils, useful items, added extras etc. Beautiful decor - fantastic quality fixtures, fittings and furniture. I could quite easily live there ..!”
“Excellent ! We thought we were the first to stay...!”
“Spotless - extremely clean...!”
“Excellent...” x 3
“Excellent ! Cleanest holiday apartment I’ve every stayed in...”
“Excellent ! Spotless...!”
“Very clean...!” x 2
“1st class...”
“Impressive. Home from home...”
“Very good...” x 4
“Perfect - no dirt to be found anywhere...”
“Immaculate...”
“Fantastic...”
“Absolutely spotless...”
“Very good...” x 2
Equipment: 100% Good
“Very well equipped....” x 4
“Can’t think of anything we needed that wasn’t there.....”
“There was nothing that the landlords of this apartment hadn’t thought of ! Everything you could possibly need was provided for, DVDs, games, magazines, music system etc. The extras that had been provided really gave it that special touch...”
“Excellent ! You’ve thought of everything plus more...”
“Amazing ! Home from home ! No, betters, because your place was tidy...!”
“Had everything we needed...”
“Couldn’t want for more...”
“Everything we needed was there...”
“Everything we needed and more - baby box was very useful...”
“Wanted for nothing... Everything we needed was there...!”
“Everything you needed and more beside...!”
“Excellently equipped...” x 4
“Everything you could ask for and more. Fantastically well equipped...”
“Really appreciated the little extras and things like sandwich bags and cling film which I always forget...”
“Nothing more you could have wished for...”
“It has everything you could possibly need...”
“Had everything you could need...” x 4
“Missed a cheese grater...” (There is one)
“Very modern - you have thought of everything. Very impressed...”
“Many thanks for implementing the cups and saucers we suggested last time we stayed...”
“We could not find an iron...” - the cleaner had taken the iron away to fit a new plug after previous guests had broken it
Holiday Pack: 100% Good
“Great - very detailed......”
“Used it on several occasions to look up details about the area...”
“Very useful...” x 3
“Brilliant ! Faultless presentation ! Full of all the things you need to know. Extensive...”
“V good indeed ! Great to know the best places to eat, especially take aways...”
“Found it very helpful...”
“Used it a lot and would have been lost without it...!”
“Extremely useful... Everything we needed to know about Whitby...”
“Especially the food menus for take aways...”
“Great for recommendations and seeing menus...”
“Good information and ideas...”
“Good ideas for days out and the menus were really useful...”
“Useful for things to do, taxis, restaurants, surrounding areas...”
“All the information I needed. Very clear and concise...”
“Very - everything we needed...”
Price: 94% Good/6% Average
“Good - split with friends.....”
“Yes, would definitely book again...”
“Yes - for that time of year...”
“Yes...”
“It was probably more than we would normally pay for a long weekend but WOW how much more do you get staying at your place...!”
“For the modern apartment the price was extremely reasonable...”
“Excellent...”
“Very well priced...”
“Worth every penny...!”
“Excellent value for money...”
“Very good - excellent value for money...” x 2
“You get what you pay for and this was well worth it...”
“Excellent - much better than a B & B, thank you so much...”
“Yes in comparison to other places we’ve stayed in in Whitby...”
“Very - we will book again...”
Other Comments:
“This was the best holiday accommodation we have stopped in, in the UK....”
“This apartment is decorated to a very high standard ! It is clean, comfortable and easy to relax in. Because of all the effort that had gone into it by the landlords there is nothing you could need that isn’t there. I would highly recommend it !”
“We loved the apartment and its location. Close to the sea and the town...”
“The apartment was astonishingly well equipped, long may you keep it so. It was like home from home...”
“Beds are really comfy. Love the attention to detail like the ‘Dracula’ book which I read. The fire is well cool and we all thought the Magpie cafe was lovely...”
“The only thing we found we needed for our daughter was a rubber bath mat (baby bath too small) so we’ve bought one and left it for you...”
“Locality excellent, space fantastic, great to find somewhere that could tick all the boxes and the furniture etc was really impressive...”
“Spot on...!”
“Excellent accommodation and facilities...”
“Loved it, thank you...”
“Very well equipped...”
“A really good stay, well worth the money. Will definitely come and stay again. I would like to congratulate you on a first class holiday apartment. We were most impressed with the obvious effort that you have put into equipping the apartment with everything that we could possibly have needed. The beautiful decor and furnishing etc made our stay most enjoyable. We were also really impressed with the time and effort put into making up of the information and visitors folder without this we would have been completely lost. We had an amazing time in Whitby. The weather was kind to us, hot and sunny, and the days passed so quickly that we feel we must return again soon...”
“We really like this apartment. It is in a perfect location, clean, beautiful, comfortable and has everything you expect. ...”
“Extremely comfortable. Luxurious quality...”
“Overall a very comfortable, well furnished apartment. Nice quiet location but within walking distance to all amenities....”
“Really well equipped to a high standard...”
“Nothing can be improved on...”
“Brilliant apartment, brilliant location, brilliant part of the country. Brilliant holiday. The owners was so helpful. Thank you so much...”
“Just thank you for an excellent place to stay again. Even better than last year...”
“A beautiful apartment as always. Every need catered for...”
“First class and will definitely recommend...”
“Thank you for such a lovely, welcoming apartment. We all had a lovely time...”
“Fantastic apartment, fantastic service !Thank you. I’ve already recommended and passed on your details...”
“Everything was very good - location, cleanliness, items plenty. Well done both of you. A return is very possible...”
“The games and toys for the kids were great - kept ours amused for ages ! All the little extras you’ve thought of was fantastic...”
“Apartment VERY well equipped...”
“Brilliant apartment ! Clean, spacious, relaxing...”
“New mattress really good - slept really well...”
“Our 2 daughters loved the DVDs and games. Thanks for thinking of this...”
“The cleaning was exceptional...”
“Our expectations were high due to the comments on the website but the apartment exceeded our expectations...”
“The most well equipped apartment we have ever used. Excellent...”
“A home away from home. Fantastic...”
“Fantastic - really pleased with everything. Would definitely recommend and likely to return...”
“A good location...”
“Very well equipped...”
“It is good to know there’s someone at the end of the phone if needed and the call to check we had settled in OK was much appreciated...”
“A lovely apartment again - home from home...”
Suggested Improvements:
“Baby bath or bath mat would be useful....” - Implemented.
“Clock in the lounge will be useful....” - Implemented
“Combination lock or similar on the door since 1 set of keys between 6 was awkward...” - second set of keys now provided inside apartment
“More storage/cupboard space in the bathroom for toiletries...” - extra storage now added to en-suite bathroom
“Could do with a larger green bin for the rubbish...” - have swapped with flat 1 and bin is now collected by council every fortnight
“Lighting in the living room either too bright or too dim...” - dimmer switch now in place
“Have you thought about internet access...” - access to the internet is available from many places in town (now mentioned in holiday pack) - currently too costly to implement in the apartment nut we will keep it in mind...
“Can’t think of anything except ‘freeview’ - just in case of bad weather...” - there is no digital signal in Whitby until 2011 - we are looking into Sky freeview - Implemented 2011
“It was so lovely for you to offer and make available all the soaps, gels and baby goods to name but a few. Just a little tip ‘Aldi’ wipes are very good and also cheaper than the top brands...” - we will bear that in mind as we re-stock
“Some food tongs in the kitchen - for turning bacon etc...” - implemented
“Nite lights - would be good in the twin room where our daughter slept and possibly in the hallway...” - implemented
“Carpet shampoo for little accidents...” - implemented - along with shake and vac
“Maybe consider some corner guards on the coffee table...” - available in the coffee table drawer
“A visitors book to sign before you leave...” - implemented
“Put a king size quilt on the double bed - not enough excess for my husband when I got all tucked up safe and cosy...” - to consider later. Cost of bedding to be taken into consideration.
“Possibly light for key safe or inform people in arrival info if they arrive in the dark to bring a torch...” - handover time is during the day so this should not be a major problem. However, we have put a solar light up for late arrivals and will include details in the arrival instructions
“60s and 70s music please...” - implemented a selection
“More storage in the bathroom - self to put toiletries whilst in shower...” - new shelf unit fitted
“Bolt, high up on the door so little hands can’t open it...” - having reviewed this it’s extremely difficult to fit due to the architrave so will put on hold pending further feedback
“Maybe introduce a freeview box for more choice of channels...” - there is no digital signal in Whitby until 2011 - we are looking into Sky freeview - Implemented 2011
“Maybe add a coffee maker...” - implemented in 2009
“None. Can't fault anything. Perfect....”
“Cheap dressing gowns...” - a good idea but the cost of laundry is high so is just another overhead, will monitor other feedback
“Wine rack in kitchen...” - looking for something suitable
“Plastic cloth to be put under highchair...” - splash mat purchased and now in place
“Measuring scales/measuring spoons in kitchen. Note to use thermostat on boiler instructions. Full length mirror...” - all implemented 2010.
“Availability of summer quilts...” - we would struggle with storage for this, the guests just used the quilt covers, we will monitor this area for further feedback.
“A dryer would have been useful...” - we will look at this when the current washer is replaced
“Some DVD’s for young boys...” - a few have been added, we’ll watch for some others
“A large freezer instead of a dishwasher...” - not mentioned previously, we’ll monitor feedback as we suspect this could just be personal preference.
“Full size scrabble...” - implemented
“A hook inside the key safe to stop the keys falling out...” - we’ll investigate on our next visit but as unit is sealed this may not be possible.
“Wi-fi...” - see statement on Apartment Details
“No serving spoons or water jug...” - implemented
“Travel cot could benefit from a mattress...” - it does have one but is only a thin one intended for short periods
“Just right - you have thought of everything...”
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